Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Uncategorized | Monday July 29 2013 11:26 AM | Comments (0) Tags: , , , , , ,

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Samsung's Galaxy S3.

(Credit: CNET)

A couple of Samsung phones shot past those of arch-rival Apple in a new survey measuring satisfaction among smartphone users.

The Galaxy S3 and Galaxy Note 2 both took home grades of 84 out of 100 in a study released Wednesday by the American Customer Satisfaction Index. The Galaxy S4 was not included as the survey was conducted just prior to its debut.

Apple ‘s iPhone 5 wound up in third place with a score of 82, followed by the iPhone 4S and iPhone 4.

Overall, Apple still came out ahead with a collective score of 81, a 2 percent drop from last year. Samsung’s total score was 76, but that was a 7 percent gain from 2012.

“Not only does Samsung edge ahead of all iPhones, Apple customers themselves don’t see much difference between the iPhone 4, 4S, or 5,” ACSI director David VanAmburg said in a statement. “The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation. Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well — or even better — in the eyes of customers, Samsung could threaten Apple ‘s dominance in overall customer satisfaction.”

(Credit: ACSI)

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Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

 

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

 

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

 

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

 

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

Samsung Galaxy S3 tops iPhone in smartphone satisfaction poll

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