AT&T gains in customer satisfaction as Verizon dips

iPhone | Wednesday May 9 2012 2:30 PM | Comments (0) Tags: , , , ,

AT&T gains in customer satisfaction as Verizon dips

AT&T is catching up with Verizon, at least in customer satisfaction.

(Credit:
Josh Long/CNET)

Dinged for poor customer service in the past, AT&T has been staging a rebound.

The carrier scored a grade of 69 out of 100 this year in a report out today from the American Customer Satisfaction Index. That proved to be a 5 percent boost from 2011, putting it on par with T-Mobile, which lost 1 percent.

Customer satisfaction was low for both AT&T and T-Mobile last year amidst all the merger troubles, but AT&T at least was able to recover.

“AT&T is within striking distance of the industry lead for the first time since 2008, when it had an exclusive deal with iPhone .” ACSI founder Claes Fornell said in the report. “Although AT&T continues to play catch-up with Verizon, its more than 700,000 new subscribers in Q4 2011 were AT&T’s biggest gain in five quarters.”

The company is in fact hot on the heels of Verizon Wireless, which scored 70 out of 100, down 3 percent from last year.

Once the king of the carriers at customer satisfaction, Verizon has seen its score continue to dwindle. This year marked the third in a row in which the c… [Read more]

AT&T gains in customer satisfaction as Verizon dips

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