Consumer Reports Survey Finds AT&T Worst Carrier In The US

News | Sunday December 5 2010 9:25 PM | Comments (0) Tags: , , , , ,

Consumer Reports, a popular product review and comparison magazine released the results of a survey in which readers in the US were asked to grade their carrier on several criteria such as value, voice service quality, data service quality and customer support.
According to the survey of 58,000 readers, AT&T, which is the exclusive carrier of Apple ’s iPhone is the worst carrier in the US.
Of all the carriers rated, AT&T was the only one to drop significantly in overall satisfaction.
Over half of the survey respondents who used AT&T as a carrier owned some version of the iPhone , the Apple smart phone that is exclusive to AT&T, at least for now. Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers that, like the iPhone , have a host of apps to encourage heavy data use.
Paul Reynolds, Electronics Editor for
Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
. Analyst Shaw Wu with Kaufman Bros. in a research report has claimed that
. It doesn’t want rivals T-Mobile and Sprint to offer Apple ’s iPhone .
If you’re an AT&T iPhone customer, we would love to find out if you are satisfied with their service or you are one of the dissatisfied customers waiting to switch to Verzion, if it starts offering iPhone .
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