According to the report, the issue was first taken up with AT&T, and he was told that things were perfect from their end and it was probably a problem with his handset. The Apple Genius Bar at the SoHo Apple retail store who later tested his iPhone to find a drop call rate of 22% told him that this was pretty above average since the average drop call rate in the New York City area was close to 30%. Here is the complete transcript of their report
dropped calls, poor signal
plugged into behavior scan, report concludes that phone has dropped over 22 percent of the phone calls made. customer states that the percentage is a bit higher but does not register to the phone due to the fact that when a call begins to fail he manually disconnects the call.
AT&T has had a very tough year having to deal with persistent connectivity problems in the high iPhone density areas like New York city and San Francisco. They have even
and how they plan to address the problems.
But from a customer point of view in the absence of locked handsets, the solution is simple; change the carrier. But with handsets coming locked with a particular carrier, it becomes binding on part of Apple to provide its customers with the best possible connectivity options. I wonder if the agreements between Apple and the carriers contain any minimum operable capacity from the side of the networks at all.
for the American market as well? Having too many choices is always a good thing, right?